FAQ

  • Thank you for choosing Frankos USA for your event furniture and supply needs. We are committed to delivering high-quality products along with exceptional customer service. Please review our shipping policy to ensure a smooth and efficient delivery experience.

    Important Information

    • Inspection Upon Delivery
      Upon receiving your order, all packages must be opened, inspected, and counted for accuracy and completeness. In the rare event of damage or shortage, please take clear photos and notify us immediately by email at info@frankosusa.com with a detailed description.

    • Liftgate Service Requirements
      If your location does not have a loading dock or forklift, a liftgate-equipped truck will be required. Please notify us in advance if liftgate service is needed to ensure proper delivery arrangements.

    • Delivery Accessibility
      Delivery conditions may impact shipping costs. Customers are responsible for confirming that the delivery location is accessible or notifying us of any restrictions (narrow driveways, limited access points) prior to shipment.

    • Signature Requirement
      All deliveries require a signature at the time of receipt for security and accountability.

    • Designated Receiver
      Please ensure that the individual responsible for receiving the shipment is informed of all delivery requirements and procedures.

    Freight / Large Truck Delivery Process

    • Delivery Scheduling
      Freight carriers typically contact customers prior to delivery. If you require a scheduled call, please note this when placing your order.

    • Unloading Requirements
      Customers with loading docks or forklifts are encouraged to use them. If liftgate service is required, it must be requested in advance.

    • Large Item Handling
      Certain oversized items may not be suitable for liftgate unloading and may require manual assistance. Customers are responsible for arranging help to unload these items upon delivery.

    • Curbside Delivery
      Standard freight delivery includes curbside or loading dock delivery only. For residential or restricted-access locations, deliveries will be made to the nearest accessible point. Customers are responsible for moving items to their final destination.

    • Additional Assistance
      Any services beyond standard delivery or liftgate service must be arranged in advance and may incur additional charges.

    • Delivery Timing
      While we work with reliable carriers, delivery dates and times cannot be guaranteed. Once tracking information is available, customers may contact the carrier directly for updates.

    Shipping Rates

    Shipping costs are calculated at checkout based on:

    • Item weight and dimensions

    • Delivery destination

    Additional fees may apply for:

    • Liftgate service

    • Expedited shipping

    • Remote or limited-access locations

    • Special handling services

    Shipping Methods

    • Small Orders: Shipped via standard parcel carriers (UPS or similar services)

    • Large Orders: Shipped via freight carriers

    Expedited shipping options are available at an additional cost. Please contact our customer service team for details. While expedited services are prioritized, delivery timelines may still be affected by unforeseen circumstances such as weather or carrier delays.

    Delivery Terms

    • For shipments to Alaska, Hawaii, U.S. territories, or international locations, please contact our team for a custom quote.

    • All standard freight quotes are based on curbside or loading dock delivery unless otherwise specified.

    • For locations with limited access, delivery will be made to the nearest accessible point.

  • Free Shipping on Qualified Orders

    Enjoy free shipping on all orders of US $5,000 or more.
    Take advantage of this limited-time offer and experience fast, reliable delivery at no additional cost.

    Shop confidently, knowing your large-order purchase comes with premium shipping service—completely free.

    Start shopping today and save on shipping.

  • 1. Overview.

    At Frankos USA, we are committed to delivering high-quality event supplies and exceptional customer service. This Return and Refund Policy outlines the conditions under which products or rental items may be returned, exchanged, or refunded.

    By purchasing from Frankos USA, you agree to the terms and conditions detailed below.

    2. Eligibility for Returns.

    Returns or exchanges may be accepted if the following conditions are met:

    • The return request is made within 5 calendar days of delivery or pickup.

    • The item is unused, undamaged, and in its original packaging with all accessories.

    • A valid proof of purchase (receipt or invoice) is provided.

    All returned items are subject to inspection before a refund or exchange is issued.

    3. Non-Returnable Items.

    The following items are not eligible for return or refund, unless defective or damaged upon receipt:

    • Customized or personalized items.

    • Special-order products.

    • Used or damaged items.

    • Disposable or single-use items.

    • Clearance or final-sale products.

    4. Damaged or Defective Items.

    If your order arrives damaged or defective, please notify us within 24 hours of delivery or pickup. You may be asked to provide:

    • Photos of the damage.

    • A description of the issue.

    • The return of the item for inspection.

    Upon verification, Frankos USA may, at its discretion:

    • Replace or repair the item.

    • Provide a full or partial refund.

    • Issue store credit.

    5. Refund Method.

    Approved refunds will be issued using the original method of payment, whenever possible.

    Please allow:

    • 3–10 business days for refund processing after approval.

    • Additional time depending on your payment provider or financial institution.

    Shipping, delivery, setup, and service fees are non-refundable, unless the return results from a company error.

    6. Exchanges.

    Exchanges may be offered for eligible items based on availability. If the replacement item differs in price, customers are responsible for paying any difference or will receive a refund for the lesser amount.

    7. How to Initiate a Return.

    To start a return, exchange, or refund request, please contact our Customer Service Team with the following information:

    • Customer name.

    • Order or invoice number.

    • Item description.

    • Reason for return.

    Prior authorization may be required before returning any item.

    8. Limitation of Liability.

    Frankos USA is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services, to the fullest extent permitted by law.

    9. Policy Updates.

    Frankos USA reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting. ‍

    10. Contact Information.

    Frankos USA
    7830 Lake Wilson Rd, Unit #3086
    Davenport, FL 33896
    📞 305-395-4046
    📧 info@frankosusa.com

  • 1. Information Collection

    We collect the following types of personal information when you use our services:

    • Name or Phone number

    • Email address

    This information is collected through our website, appointment forms, and interactions with our staff, including when you make reservations, inquire about services, or opt into promotional offers.

    2. Usage of Collected Information

    The information we collect is used for the following purposes:

    • Managing Orders and Tracking purposes: We use your name, phone number, and/or email address to confirm, track, modify, or cancel your orders.

    • Customer Support: We may contact you regarding any issues or questions related to your orders.

    We will only use your information to communicate with you for the above purposes.

    3. Information Sharing

    We do not sell or rent your personal information (name, phone number, or email address) to any third parties or affiliates for marketing purposes. The personal data we collect will never be shared with other businesses for their own marketing campaigns.

    Legal Requirements:
    We may disclose your information if required by law, court order, or government regulation.

    4. SMS Communications

    SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

    Message and data rates may apply.

    You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us.

    5. Data Security

    We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

    6. Your Rights

    You have the right to access, update, or delete your personal information at any time. If you wish to exercise any of these rights, or if you have any questions or concerns regarding your data, please contact us at:
    Frankos USA
    7830 Lake Wilson Rd Unit #3086, Davenport, FL 33896
    info@frankosusa.com
    +13053954046

    7. Changes to This Policy

    We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

    8. Contact Us

    If you have any questions about this Privacy Policy, please contact us through our contact page on the website.

    Important Notice: This Privacy Policy is available for review at any time. You may access it through a hyperlink on our website page or any intake forms you submit on our website. By using our services, you acknowledge that you have read and understood this Privacy Policy. — This Privacy Policy was last updated on March 27, 2026.

    Terms of Service for SMS Communications

    SMS Terms & Conditions

    SMS Consent Communication:
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
    Types of SMS Communications:
    If you have consented to receive text messages from Frankos USA, you may receive messages related to the following:

    • Orders reminders

    • Follow-up messages

    Example:“Hello Jane. Good Afternoon. Hope all is well. This is Frankos USA We are looking to confirm your order placed on 2.6.25. Thank You. Reply STOP to opt out of SMS messaging at any time.”
    Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS message per week related to your reservation.
    Example:
    “Message frequency may vary. You may receive up to 1 SMS message per week regarding your reservation.”
    Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
    Opt-In Method:
    You may opt-in to receive SMS messages from Frankos USA in the following ways:

    • By submitting an online form

    Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

    Help:
    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at +3053954046
    Additional Options:

    • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

    Standard Messaging Disclosures:

    • Message and data rates may apply.

    • You can opt out at any time by texting “STOP.”

    • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

    • Message frequency may vary

  • At Frankos USA, we understand the importance of evaluating product quality and suitability before making a purchasing decision. Our Free Sample Program is designed to help customers confidently select the right products for their events and business needs. This program work for businesses o persons considering to make a purchase over 200 chairs.

    1. Program Overview

    Frankos USA offers a Free Sample Program for select products to allow customers to review materials, colors, and craftsmanship prior to placing a full order. This program supports informed purchasing decisions and enhances customer satisfaction.

    2. Eligibility

    The Free Sample Program is available to:

    • Event planners and decorators

    • Businesses and organizations

    • Individual customers considering bulk or large-volume purchases

    • New and returning customers within the United States

    Frankos USA reserves the right to approve, limit, or deny sample requests at its sole discretion.

    3. Sample Availability

    • Samples are available only for selected products and materials.

    • Not all items qualify for free samples due to size, cost, or shipping limitations.

    • Sample availability may change without prior notice.

    4. Shipping and Handling

    • Customers may be responsible for shipping and handling fees unless otherwise specified in a promotion or special offer.

    • Shipping times for samples typically range from 3 to 7 business days, depending on location and product availability.

    • Expedited shipping options may be available at an additional cost.

    5. Sample Limitations

    To ensure fair access to the program:

    • A maximum number of samples may be allowed per customer, per order, or per month.

    • Duplicate or excessive sample requests may be declined.

    • Samples are intended for evaluation purposes only and are not for resale.

    6. Returns and Exchanges

    • Free samples are non-returnable and non-refundable.

    • Samples are provided as-is for review and evaluation.

    7. Conversion to Purchase

    Customers who place an order after receiving samples may be eligible for:

    • A credit toward their purchase (if applicable)

    • Promotional discounts

    • Priority order processing

    Eligibility for these benefits may vary by promotion.

    8. Misuse of Program

    Frankos USA reserves the right to suspend or terminate access to the Free Sample Program if misuse, abuse, or fraudulent activity is suspected.

    9. Changes to the Program

    Frankos USA may modify, suspend, or discontinue the Free Sample Program at any time without prior notice. Updates will be posted on our website.

    10. Contact Information

    For questions about the Free Sample Program or to request samples, please contact:

    Frankos USA
    Customer Service Team
    Email: info@frankosusa.com
    Phone: 305-395-4046

  • Welcome to Frankos USA. These Terms and Conditions ("Terms") govern your access to and use of our products, services, website, and transactions with our Company . By purchasing from us, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before completing any transaction.

    1. Acceptance of Terms

    By accessing our website, visiting our showroom, placing an order, or using our services, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, as well as any applicable policies referenced herein, including our Return Policy and Privacy Policy.

    If you do not agree with any part of these Terms, you should not proceed with purchasing products or using our services.

    2. Products and Services

    Frankos USA provides event supplies, furniture, decorations, equipment, and related products for sale or rental. All products and services are subject to availability. We reserve the right to modify, discontinue, or substitute products or services at any time without prior notice.

    Product descriptions, specifications, colors, and dimensions are provided as accurately as possible; however, minor variations may occur due to manufacturing processes, lighting, or display settings.

    3. Orders and Acceptance

    All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving:

    • Product unavailability

    • Errors in pricing or product information

    • Suspected fraudulent activity

    • Payment authorization issues

    Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order. The order is considered accepted once payment has been successfully processed and the order has been prepared for fulfillment.

    4. Pricing and Payment

    All prices are listed in U.S. dollars (USD) and are subject to change without notice. Applicable sales taxes, delivery fees, handling charges, and other fees may be added at checkout where required by law.

    We accept various payment methods, which may include:

    • Credit and debit cards

    • PayPal

    • Afterpay

    • Klarna

    • Other approved payment methods

    By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

    Financing options provided by third-party payment providers are subject to their individual terms, approval processes, and conditions. Frankos USA is not responsible for decisions made by financing providers.

    5. Shipping and Delivery

    Delivery times are estimates only and are not guaranteed unless explicitly stated in writing. Delays may occur due to weather, carrier issues, supply chain disruptions, or other circumstances beyond our control.

    Customers are responsible for providing accurate delivery information. Additional charges may apply for redelivery, incorrect addresses, or special delivery requirements.

    Risk of loss or damage to products transfers to the customer upon delivery or pickup.

    6. Returns, Exchanges, and Cancellations

    Returns, exchanges, and cancellations are subject to our official Return Policy. Customers are encouraged to review the Return Policy prior to making a purchase.

    Cancellation requests must be submitted as soon as possible. Orders that have already been processed, shipped, or prepared may not be eligible for cancellation or may be subject to restocking or cancellation fees.

    7. Customer Responsibilities

    Customers agree to:

    • Provide accurate and complete information when placing orders

    • Inspect products upon receipt

    • Use products safely and according to manufacturer instructions

    • Comply with all applicable laws and regulations

    Frankos USA shall not be liable for damages resulting from improper use, installation, or handling of products.

    8. Limitation of Liability

    To the fullest extent permitted by law, Frankos USA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

    Our total liability for any claim related to a product or service shall not exceed the amount paid for that product or service.

    9. Warranties and Disclaimers

    Except where required by law, products are provided "as is" and without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

    Manufacturer warranties, if applicable, are the responsibility of the manufacturer.

    10. Intellectual Property

    All content, materials, logos, images, designs, product names, and branding associated with Frankos USA are the property of Frankos Events Supplies Corp and are protected by applicable intellectual property laws.

    No content may be copied, reproduced, distributed, or used without prior written permission from the Company.

    11. Force Majeure

    Frankos USA shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, labor disputes, transportation interruptions, government actions, or supply shortages.

    12. Governing Law

    These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

    Any disputes arising from these Terms shall be resolved in the appropriate state or federal courts located within the State of Florida.

    13. Changes to Terms and Conditions

    Frankos USA reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting on our website or being otherwise communicated to customers.

    Your continued use of our services after any changes indicates your acceptance of the revised Terms.

    14. Contact Information

    If you have any questions about these Terms and Conditions, please contact us:

    Frankos Events Supplies Corp DBA Frankos USA
    Customer Service Department
    Phone: 305-395-4046
    Email: info@frankosusa.com
    Address: 7830 Lake Wilson RD Unit # 3086 Davenport, FL 33896

  • At the time of checkout, please note that we offer convenient financing options through Afterpay, Klarna, and PayPal, allowing you to complete your purchase now and pay over time.

    For more information about these payment options or assistance during checkout, please contact us at info@frankosusa.com

  • Frankos USA – One (1) Year Limited Warranty Policy

    At Frankos USA, we are committed to providing high-quality products and reliable service to our customers. This One (1) Year Limited Warranty ensures that eligible products purchased through our eCommerce platform meet our standards for performance and durability.

    1. Warranty Coverage

    Frankos USA warrants that its products will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the original date of purchase.

    This warranty applies only to products purchased directly from Frankos USA, including purchases made through our official website or authorized sales channels.

    2. What Is Covered

    During the warranty period, Frankos USA will, at its sole discretion:

    • Repair the defective product, or

    • Replace the defective product with the same or comparable item, or

    • Issue a store credit or refund if repair or replacement is not feasible

    This warranty covers manufacturing defects and workmanship issues that occur during normal, intended use of the product.

    3. What Is Not Covered

    This warranty does not cover damages or defects resulting from:

    • Improper use, misuse, or abuse

    • Normal wear and tear

    • Accidents, negligence, or improper handling

    • Unauthorized repairs, alterations, or modifications

    • Improper installation or maintenance

    • Exposure to extreme conditions (including excessive heat, moisture, or chemicals)

    • Commercial misuse beyond the product’s intended purpose

    • Cosmetic damage that does not affect functionality

    Shipping costs associated with warranty claims may not be covered unless otherwise determined by Frankos USA.

    4. Warranty Claim Process

    To submit a warranty claim, customers must:

    1. Contact Frankos USA Customer Service within the warranty period

    2. Provide proof of purchase (order number or receipt)

    3. Provide photos or videos clearly showing the defect

    4. Follow return or inspection instructions provided by our support team

    Frankos USA reserves the right to inspect the product before approving any warranty claim.

    5. Replacement Products

    Replacement products provided under this warranty:

    • May be new or refurbished

    • Will be covered for the remainder of the original warranty period

    • Will be of equal or similar value and function if the original item is discontinued

    6. Limitation of Liability

    To the fullest extent permitted by law, Frankos USA shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product purchased from our store.

    7. Non-Transferable Warranty

    This warranty is valid only for the original purchaser and is non-transferable unless otherwise required by applicable law.

    8. Changes to This Warranty

    Frankos USA reserves the right to modify this warranty policy at any time. Any changes will apply to purchases made after the updated policy is posted on our website.

    9. Contact Information

    For warranty support or questions regarding this policy, please contact:

    Frankos USA
    Customer Service Department
    Email: info@frankosusa.com
    Phone: 305-395-4046
    Website:https://www.frankosusa.com/chairs/p/resin-folding-chairs-package-of-4-units‍ ‍

  • At Frankos USA, we take great care in packaging and shipping our products to ensure they arrive in excellent condition. However, in the rare event that an item is received damaged, we are committed to resolving the issue promptly and fairly. This Damaged Items Policy outlines the procedures and requirements for reporting and resolving damaged merchandise purchased through our eCommerce platform.

    1. Inspection Upon Delivery

    Customers are responsible for inspecting all packages and products immediately upon delivery. Any visible damage to the packaging or items should be noted at the time of receipt whenever possible.

    2. Reporting Damaged Items

    To be eligible for assistance, customers must report damaged items within 48 hours of delivery.

    To file a damaged item claim, please provide the following information:

    • Order number or proof of purchase

    • Clear photos of the damaged item(s)

    • Photos of the original packaging, including the shipping label

    • A brief description of the damage

    Claims submitted after the reporting period may be denied at the discretion of Frankos USA.

    3. Resolution Options

    Once the claim is reviewed and approved, Frankos USA will, at its sole discretion, provide one of the following remedies:

    • Replacement of the damaged item

    • Shipment of replacement parts (if applicable)

    • Store credit for the value of the damaged item

    • Refund of the purchase price for the damaged item

    Resolution will depend on product availability, the extent of the damage, and the circumstances of the claim.

    4. Shipping Damage and Carrier Responsibility

    If damage occurs during transit, Frankos USA may file a claim with the shipping carrier. Customers may be asked to:

    • Retain the original packaging and damaged item

    • Cooperate with any carrier inspection process

    • Provide additional documentation if required

    Failure to retain packaging materials or cooperate with the claims process may affect eligibility for replacement or reimbursement.

    5. Non-Eligible Claims

    The following situations are generally not covered under this policy:

    • Damage reported after the required reporting timeframe

    • Damage caused by improper handling after delivery

    • Normal wear and tear

    • Cosmetic imperfections that do not affect product functionality

    • Damage resulting from misuse, negligence, or improper storage

    • Items returned without prior authorization

    6. Return Authorization Requirement

    Do not return damaged items without prior approval from Frankos USA. Unauthorized returns may be refused or delayed.

    If a return is required, customers will receive instructions, including a Return Merchandise Authorization (RMA) number and shipping details.

    7. Commercial and Bulk Orders

    For large, wholesale, or commercial orders, customers are encouraged to inspect all items immediately upon receipt. Additional inspection requirements or timelines may apply depending on the size and nature of the order.

    8. Policy Updates

    Frankos USA reserves the right to update or modify this Damaged Items Policy at any time without prior notice. Updates will be posted on our website and will apply to future orders.

    9. Contact Information

    For assistance with damaged items, please contact:

    Frankos USA
    Customer Service Department
    Email: info@frankosusa.com
    Phone: 305-395-4046
    Website: https://www.frankosusa.com

  • At Frankos USA, we proudly offer custom products tailored to meet the unique needs of our customers, event planners, and businesses. This Custom Orders Policy outlines the terms and conditions that apply to all custom-made, personalized, or special-order items purchased through our eCommerce platform.

    1. Definition of Custom Orders

    A custom order refers to any product that is made, modified, personalized, or specially sourced according to customer specifications. This may include, but is not limited to:

    • Custom colors, sizes, or finishes

    • Personalized items with logos, names, or branding

    • Special-order products not regularly stocked

    • Bulk or made-to-order event supplies

    • Products manufactured or imported specifically for the customer

    2. Order Confirmation and Approval

    All custom orders require customer approval prior to production or processing. Customers are responsible for reviewing and confirming all details, including:

    • Product specifications

    • Quantities

    • Measurements and dimensions

    • Colors and materials

    • Spelling, logos, and artwork

    • Delivery timelines

    Once the order has been confirmed and production has begun, changes may not be possible.

    3. Payment Requirements

    Custom orders typically require full payment or a deposit before production begins, unless otherwise agreed in writing.

    Payments for custom orders are:

    • Non-refundable once production has started

    • Required to secure materials, labor, and production scheduling

    • Subject to applicable taxes and shipping charges

    Frankos USA reserves the right to cancel or delay production if payment is not received or authorized.

    4. Production and Processing Time

    Production times for custom orders vary depending on the product type, quantity, and complexity. Estimated production timelines will be provided at the time of order; however, these timelines are approximate and not guaranteed.

    Delays may occur due to:

    • Supply chain or material availability

    • Manufacturing or customization processes

    • High seasonal demand

    • Shipping carrier delays

    • Unforeseen circumstances beyond our control

    5. Cancellations and Modifications

    Because custom orders are created specifically for each customer:

    • Orders may be canceled only before production begins

    • Once production has started, cancellations may not be accepted

    • Any approved changes may result in additional charges and extended production time

    Frankos USA reserves the right to refuse modifications that are not feasible after order confirmation.

    6. Returns and Exchanges

    Custom orders are generally non-returnable and non-refundable because they are made specifically to customer specifications.

    Returns or replacements may be considered only if:

    • The item arrives damaged

    • The product has a manufacturing defect

    • The item does not match the approved order specifications

    All claims must follow the procedures outlined in the Damaged Items Policy or Warranty Policy, as applicable.

    7. Color, Material, and Design Variations

    Customers acknowledge that slight variations may occur in:

    • Color shades or finishes

    • Fabric textures or materials

    • Dimensions or measurements

    • Printing, embroidery, or manufacturing results

    These minor variations are considered normal and do not qualify as defects.

    8. Shipping and Delivery

    Shipping times for custom orders will depend on production completion and carrier schedules. Delivery dates are estimates and are not guaranteed unless expressly stated in writing.

    Customers are responsible for providing accurate shipping information. Frankos USA is not responsible for delays caused by incorrect addresses or carrier-related issues.

    9. Customer Responsibility

    Customers are responsible for:

    • Providing accurate specifications and artwork

    • Reviewing proofs and approvals carefully

    • Ensuring compliance with local regulations or event requirements

    • Allowing sufficient production and delivery time before their event date

    Frankos USA is not liable for delays or issues resulting from incorrect information provided by the customer.

    10. Limitation of Liability

    To the fullest extent permitted by law, Frankos USA shall not be liable for any indirect, incidental, or consequential damages arising from custom orders, including event delays, lost profits, or scheduling conflicts.

    11. Policy Updates

    Frankos USA reserves the right to modify this Custom Orders Policy at any time without prior notice. Updates will be posted on our website and will apply to future orders.

    12. Contact Information

    For questions regarding custom orders, please contact:

    Frankos USA
    Customer Service Department
    Email: info@frankosusa.com
    Phone: 305-395-4046
    Website: https://www.frankosusa.com/faq

  • At this time only SALES.